Frequently Asked Questions

FAQs by Topic

A: Yes, First Citizens Standard Bank is insured by the Federal Deposit Insurance Corporation (FDIC) and customers’ deposits are insured up to the maximum limits permitted by law. To calculate how your own accounts are covered, the FDIC provides the Electronic Deposit Insurance Estimator, or EDIE. To access EDIE, visit www.fdic.gov/EDIE.

A: To report a lost or stolen ATM/Debit Card during regular business hours, please call 917-768-6588. To report a lost or stolen ATM/Debit Card after regular business hours, please call 917-716-7074.

A: We realize moving a relationship from one bank to another can be tedious, but our customer service representatives help to navigate through the process. To ensure that all previous direct deposits and automatic payments are transferred, First Citizens Standard Bank provides a switch kit to new customers while opening the new account. If you would like to complete this packet before you visit the bank, please call our customer care to request for the switch kit.

A: To change the address and/or phone number on your account, visit First Citizens Standard Bank to speak with a customer service representative.

A: Three options are available to determine the available balance or cleared items on my account: Using Telephone Banking. To access telephone banking, please call 917-768-6588. Using Online Banking. To access Online Banking, please https://firstcitizenssb.com. By speaking to a customer service representative, either in person or by calling 917-768-6588.

A: Yes. To send or receive a wire with First Citizens Standard Bank, specific information will be necessary. These instructions are available by contacting a customer service representative.

A: Check images can be retrieved through Online Banking, reviewing the appropriate monthly bank statement, or by speaking to a customer service representative.